This privacy policy
(“Privacy Policy”
), together with the Terms governs
your use of the Vaaps Delight Platform
and describes our policies and
procedures on the collection, use,
disclosure, processing, transfer,
and storage of the information
provided to us by you. By using,
browsing, accessing, or purchasing
from the Vaaps Delight Platform you
agree to be bound by the terms of
this Privacy Policy and consent to
the collection, storage, possession,
dealing, handling, sharing,
disclosure or transfer of your
information in accordance with the
terms of the Privacy Policy.
Vaaps Delight is committed to protect
your / user’s privacy online. We
shall not use the User’s information
in any manner except as provided
under this Privacy Policy.
Capitalised terms used herein if not
defined shall have the same meaning
as ascribed to them under the
Terms.
This document is an electronic
record and is governed by the
provisions under the Information
Technology Act, 2000 and rules made
thereunder as may be applicable, and
the amended provisions pertaining to
electronic records in various
statutes as amended by the
Information Technology Act, 2000.
This electronic record is generated
by a computer system and does not
require any physical or digital
signatures.
This Privacy Policy sets out the
type of information collected from
the Users, including the nature of
the Sensitive Personal Data or
Information (defined hereinafter),
the purpose, means and modes of
usage of such information and how
and to whom we shall disclose or
transfer such information. You may
at any time withdraw your consent
for collection and use of your
information including Personal
Information (defined hereinafter) or
Sensitive Personal Data or
Information. However, please note
that if you withdraw your consent,
we may no longer be able to provide
you with the corresponding service
for which you have withdrawn your
consent. It is hereby clarified that
your decision to withdraw your
consent will not affect the
processing of Personal Information
based on your previous consent prior
to the withdrawal.
Please take a moment to familiarize
yourself with our Privacy Policy. If
you do not agree with any provisions
of the Terms or this Privacy Policy,
we advise you to not use or access
the Vaaps Delight Platform. Our
services are subject to acceptance
of the Privacy Policy by User.
Type of
Information Collected
We may ask you to provide
us with certain personally identifiable
Information. We may collect this
information through various means and in
various places through the Services,
including account registration forms,
contact us forms, or when you otherwise
interact with us. When you sign up to
use the Services, you create a User
profile. We shall ask you to provide
only such Information which is for
lawful purpose connected with our
Services and necessary to be collected
by us for such purpose.
The current data fields that might
be requested for are:
Mandatory
Fields:
-
Mobile
Number
-
Address
including House
No. / Flat No,
Tower / Block /
Lane, Society /
Locality Name
and GPS
coordinates
Optional
fields/information
-
Email
- Name
and
Surname
-
Demographic
information (age
/ gender /
occupation /
education)
In addition to any personally
identifiable information or other
information that you choose to submit to
us, we may use a variety of technologies
that automatically (or passively)
collect certain information whenever you
visit or interact with the services.
This Usage Information may include the
browser that you are using, the URL that
referred you to our services, all of the
areas within our Services that you
visit, and the time of day, among other
information.
Our Services are primarily provided
through the mobile application. We may
collect and use technical data and
related information, including but not
limited to, technical information about
your device, system and application
software, and peripherals, that is
gathered periodically to facilitate the
provision of software updates, product
support and other services to you (if
any) related to such mobile
applications.
You may be asked to provide your
information at the time of on-boarding
or at anytime you visit, access, use or
browse the Vaaps Delight Platform. We may
share information and use it consistent
with the provisions of this Privacy
Policy. We may also combine it with
other information to provide and improve
our Products, Services, content and
advertising.
You agree to provide information,
which shall be true, correct, up to
date and accurate. You may access,
amend, alter or require deletion of
your information partially or fully
by contacting us at customersupport@vaapsdelight.com.
We may collect a variety of
information from you, including your
first name, last name, phone,
registration IP, email ID, address
(unit, floor, tower, society city,
latitude, longitude), device OS,
UDID, device (push ID), device
model, device manufacturer, device
is virtual, device OS version, bank
account number, bank IFSC code,
beneficiary name, customer ID proof
images. We may collect such
information which when combined with
other pieces of information
available with us could reasonably
allow you to be identified
(“Personal Information”). Personal
Information shall include but is not
limited to your full name, personal
contact numbers, residential
address, email address, gender, or
date of birth. Towards proof of
delivery, the Logistics Partner may
click a picture of your doorstep and
the same shall be uploaded on your
account on Vaaps Delight Platform. It
is also clarified that we may be
required to obtain access to your
camera and gallery application on
your handheld telephone device to
upload picture for addressing
customer concern or initiating a
return or replacement.
We may also collect, receive,
process or store certain sensitive
personal data or information
consisting of, but not limited to:
Password;
Financial information
such as bank account or
credit card or debit
card or other payment
instrument details;
Physical,
physiological and mental
health condition;
Any detail relating to
the above Personal
Information categories
as provided to us for
providing service; and
Any of the information
received under above
Personal Information
categories by us for
processing, stored or
processed under lawful
contract or otherwise.
(Collectively, referred
to as
“Sensitive
Personal Data or
Information”).
Vaaps Delight Platform is
not directed towards minors. We do not
knowingly collect Personal Information
from any User who is under 18 (eighteen)
years. If we are made aware that we have
collected the Personal Information of a
person below the age of 18 (eighteen)
years, we will take steps to delete the
information within a reasonable time
frame. If a parent or guardian becomes
aware that his or her child has provided
his/ her information on the Vaaps Delight Platform without their consent, he or
she shall contact us for the deletion of
such information. In the event, where in
contravention to the Privacy Policy and
Terms, a person below the age of 18
(eighteen) uses the services, we shall
not be held liable or responsible for
any damage or injury suffered by such
person.
Use of Information
Collected
We may collect, use or process
your information including Personal
Information and Sensitive Personal
Data or Information for the
following purposes:
For creating and
giving you access to
your registered account
on the Vaaps Delight Platform;
To develop, deliver,
process and improve our
Products, services,
content in order to
personalize and improve
your experience;
To inform you about
our Products, services,
offers, updates,
upcoming events,
including providing you
information in relation
to order confirmations,
invoices, technical
notices, security
alerts;
For internal analytical
and research purposes
such as auditing, data
analysis and research to
improve Our Products,
services and customer
communications;
To meet any legal or
regulatory requirement
or comply with a request
from any governmental or
judicial authority;
To
confirm delivery of
products at your
doorstep;
To resolve any
request, dispute,
grievance or complaint
raised by you in
relation to your use of
the Vaaps Delight Platform;
To detect or monitor
any fraudulent or
illegal activity on the
Vaaps Delight Platform.
Disclosure of
Information Collected
We may from time to time be
required to disclose the information
collected from you to our trusted
third-party service providers who
assist us in order to facilitate the
Provision of Services and purchase
of Products on the Vaaps Delight Platform. For instance, we may share
your information with third-party
payment gateway providers to process
transactions on the Vaaps Delight Platform.
By using the Vaaps Delight Platform, you consent to any such
disclosure of your information with
third-party service providers. We
ensure that such third-party service
providers are bound by reasonable
confidentiality obligations and/ or
use, maintain and follow generally
accepted industry and security
standards with respect to such
information.
We may also
disclose your information when such
disclosure is requisitioned under
any law or judicial decree or when
we, in our sole discretion, deem it
necessary in order to protect our
rights or the rights of other Users,
to prevent harm to persons or
property, to fight fraud and credit
risk.
We may also
disclose or transfer your
information to any third-party as a
part of reorganization or a sale of
the assets, division or transfer of
a part or whole of us. We shall
ensure that third-parties to which
we transfer or sell our assets will
have appropriate confidentiality and
security measures, at least as
protective as those described in
this Privacy Policy, to handle your
Personal Information. You will have
the opportunity to opt out of any
such transfer if the new entity's
planned processing of your
information differs materially from
that set forth in this Privacy
Policy.
A third party payment gateway
provider may be required to collect
certain financial information from
you including, but not restricted
to, your credit/debit card number or
your bank account details
(collectively referred to as
“Financial
Information” ). All
Financial Information collected from
the you by such third-party payment
gateway providers will be used only
for billing and payment processes.
The Financial Information collected
from you is transacted through
secure digital platforms of approved
payment gateways which are under
encryption, thereby complying with
reasonably expected technology
standards. The verification of the
Financial Information shall be
accomplished only by you through a
process of authentication in which
we shall have no role to play and
hence, we shall bear no liability in
relation to the same. We shall
neither be liable nor responsible
for any actions or inactions of
third-party payment gateway
providers or any breach of
conditions, representations and
warranties given by them. We shall
also not be obligated to mediate or
resolve any dispute or disagreement
between you and such third-party
payment service providers.
While we take best
efforts to ensure that your
information including Personal
Information, Financial Information
and Sensitive Personal Information
or Data is duly protected by
undertaking security measures
prescribed under applicable laws,
you are strongly advised to exercise
reasonable discretion while
providing Personal Information or
Financial Information while using
the services given that the Internet
is susceptible to security breaches.
Your information
may also be transferred, stored or
processed in any country other than
the one where you access the
Vaaps Delight Platform. For purposes of
sharing or disclosing data in
accordance with the Privacy Policy,
we reserve the right to transfer
your information outside of your
country. By using the Vaaps Delight Platform, you consent to such
transfer of your information outside
of your country and also within our
affiliates, subsidiaries and
partners whose personnel and
subcontractors, provided they have
agreed to ensure the same level of
data protection as prescribed under
this Privacy Policy and the data
protection laws of India. The
information may be transferred in
the event it is necessary for the
performance of the services,
operation of the Vaaps Delight Platform
and provision of Products as agreed
upon between us and the third party.
Security
The security of
your Personal Information is
important to us. We have implemented
security policies, rules and
technical measures, as required
under applicable law including
firewalls, transport layer security
and other physical and electronic
security measures to protect the
Personal Information that it has
under its control from unauthorized
access, improper use or disclosure,
unauthorized modification and
unlawful destruction or accidental
loss. When you submit your
information on the Vaaps Delight Platform, your information is
protected through our security
systems. Please note that we use
international and
industry-recognized standards such
as per applicable laws, rules and
regulations.
Your information is
contained within secured networks
and is only accessible by a limited
number of authorized persons who
have access rights to such systems
or otherwise require such
information for the purposes
provided in this Privacy Policy.
These authorized persons are also
under an obligation to keep such
information confidential.
Although we make
best possible efforts to transmit
and store all the information
provided by you in a secure
operating environment that is not
open to public, you understand and
acknowledge that there is no such
thing as complete security and we do
not guarantee that there will be no
unintended disclosures of any
information and potential security
breaches. You agree not to hold us
responsible for any breach of
security or for any action of any
third parties that receive your
Personal Information or events that
are beyond our reasonable control
including, acts of government,
computer hacking, unauthorized
access to computer data and storage
device, computer crashes, breach of
security and encryption, etc.
Cookies Policy
Due to the
communications standards on the
Internet, when you visits, access or
browse the Vaaps Delight Platform, we
automatically receive the uniform
resource locator of the site from
which such you visit, access or
browse the Vaaps Delight Platform,
details of the website you visit on
leaving the Vaaps Delight Platform, the
internet protocol
( “IP”
)
address of each User’s computer
operating system, type of web
browser the User is using, email
patterns, and the name of the User’s
internet service provider. This
information is used solely to
analyse overall User trends and to
help us improve our services. Please
note that the link between the
User’s IP address and the User’s
personally identifiable information
is not shared with third parties
without such User’s permission or
except when required by law or to
provide or facilitate the User with
the services. Notwithstanding the
above, the User acknowledges that we
reserve the right to share some of
the aggregate findings, including
the personal information provided by
the Users in an unidentifiable,
aggregate form, and not the specific
data with advertisers, sponsors,
investors, strategic partners, and
others in order to help grow the
business. The amount of information
sent to us depends on the settings
of the web browser used by the User
to access the platforms. The User
may refer to the browser used, if
the User wishes to learn what
information is provided to us.
The Vaaps Delight Platform uses temporary cookies to
store certain data. We do not store
Personal Information in the cookies.
Information collected by us, by any
means whatsoever, that does not
personally identify the User as an
individual (such as patterns of
utilization described above) is
exclusively owned by us and may be
used by us and third party service
providers for technical
administration of the platforms,
user administration, research,
development, and other purposes.
You understand that
you may set or amend your web
browsers to delete or disable
cookies. If you choose to disable
cookies on your computer or mobile
telecommunication device, it may
impair, degrade or restrict access
to certain areas of the Vaaps Delight Platform, or you may not be able to
use the certain services of the
Vaaps Delight platform.
We may allow other
companies or entities to serve
advertisements to you. These
companies or entities include third
party advertisement servers,
advertisement agencies,
advertisement technology vendors and
research firms. We may target some
advertisements to you that fit a
certain general profile. We do not
use Personal Information to target
advertisements to you. In the course
of serving advertisements or
optimizing the services to its
Users, we may allow authorised third
parties to place or recognize a
unique cookie on the User’s browser.
You agree and
understand that we do not exercise
control over third party websites
displayed as search results or links
on the Vaaps Delight Platform. These
other sites may place their own
cookies or other files on the Users’
computer, collect data or solicit
personal information from the Users,
on which we have no control and
shall not be held responsible or
liable. We do not make any
representations concerning the
privacy practices or policies of
such third parties or terms of use
of such websites, nor do we
guarantee the accuracy, integrity,
or quality of the information, data,
text, software, sound, photographs,
graphics, videos, messages or other
materials available on such
websites. The inclusion or exclusion
does not imply any endorsement by us
of such websites, the websites’
provider, or the information on the
website.
We may keep records
of telephone calls received from and
made to Users for the purpose of
administration of services, research
and development, quality, training,
business intelligence, business
development, or for User
administration. We may share such
telephone records with third parties
when required by law or when
required to provide or facilitate
the User with the services.
You consent to our
reproduction/publishing of all
testimonials and reviews given by
you on the Vaaps Delight Platform in
relation to the services or the
Products. You agree and consent that
we may edit the testimonials and
reviews provided by you and
reproduce/publish such edited or
paraphrased versions of the
testimonials and reviews on the
Vaaps Delight Platform. If the User has
any concerns with the
reproduction/publication of any
testimonial or review provided by
you, the User may contact us at
customersupport@vaapsdelight.com.
Opt-Out Policy
The third-party service providers
with whom we may share information
provided by you are not permitted to
market their own services or send
promotional e-mails or engage in
promotional communication with you.
We provide you with the opportunity
to opt-out of receiving
non-essential, promotional, or
marketing-related communication from
itself or its partners.
If you wish to
remove your contact information from
all our mailing lists and
newsletters, you can click on the
"unsubscribe" link or follow the
instructions in each e-mail message.
Alternatively, you can contact us at
customersupport@vaapsdelight.com.
We reserve the right to limit
accessibility to Vaaps Delight Platform
based on availability of contact
information. All Users will be
notified by email prior to any
actions taken.
Retention of
information
We will retain your
information and any data for the
period necessary to fulfil the
purposes outlined in this Privacy
Policy unless a longer retention
period is required or permitted
under the applicable law.
Modification
We reserve the
right to amend this Privacy Policy
at any time without prior
information/intimation to the users.
The Privacy Policy, as and when
modified, shall be updated on the
Vaaps Delight Platform. We encourage
you to review this Privacy Policy
every time you visit our Vaaps Delight Platform to understand how your
Personal Information is used.
